Wouldn’t it be great if you could get a full picture of every one of your customers from your data? That Customer 360-degree picture would help you target them with offers and activities that could reduce churn and help solidify their loyalty to your brand.
Customers interact with your business in so many ways: over social media, phone, email, web, or in-person. However, the data gathered from those interactions is spread across disparate systems in multiple silos, making it nearly impossible to gain actionable insights on individual customers.
There is a way to make those customer insights possible. Customer 360 Powered by Zero2Hero™ is the perfect, scalable solution that can be deployed quickly and cost-effectively to draw insights on all data from both structured and unstructured data. The solution platform, Zero2Hero, delivers value on the Microsoft Azure platform to securely deliver data workloads to the cloud in minutes. By taking advantage of AI, the solution derives the actionable insights you need for that complete customer picture.
Your data might show that a customer used social media to announce a new job, opened a new savings account at their local branch, or made a deposit over their mobile app. These could be the actions of different customers, but Zero2Hero, using the power of AI, aggregates and analyzes that data from across your different systems to show that all of these data points come from a single customer. Most importantly, because that customer now has greater purchasing power with a new job, you can target them with offers that drive better revenue opportunities.
As in the example above, Zero2Hero picks up data points for each customer from across your various systems, aggregates the data to ensure key data is prioritized, and runs a range of personalized analytics. This provides your customers with unique customer experiences based on preferences and behaviors. It also ensures their data is safe and compliant. A proactive care feature provides alerts that empower you to react to customers before they churn or start considering competitive alternatives.
Zero2Hero is based on real industry challenges and proven workflows to provide rapid time to value for better and more satisfying customer experiences. A comprehensive solution, Customer 360 Powered by Zero2Hero™, is offered by Bardess, Cloudera, Trifacta, and Qlik on Microsoft Azure.
Get more out of your customer data now with Customer 360 Powered by Zero2Hero.