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By Joe DeSiena, President Consulting Services

The best Business Process Design approach directs and support initiatives for all customer–facing and support organizations within your Enterprise. It uses a combination of process tools and classical design techniques to create optimized processes that tie to data information flows.

Business Process Design carefully reviews the direction of current operations, and then identifies areas where improvements will create increased operating efficiency and optimized processes. This review process may include a survey, documentation and analysis of the current work flows, as well as relevant corporate policies and procedures.

Business Process Design helps in the development and implementation of new processes and procedures where procedural gaps are identified. Moreover, it applies the latest Workflow and Business Process Management Tools, where required, to develop both As-Is existing process flows and To-Be optimized process flows

The approach should include those skilled in communicating sensitive organizational changes to all staff levels. It should also include developing tools that measure and evaluate performance in key functional units and identify opportunities for improvement.

The team you use should have experience successfully implementing new processes into expanding or downsized environments by managing all projects with sensitivity to the existing corporate culture.

Contact us now for more information on how we can help you with all your Business Process Design needs.


About the Author
Joe DeSiena is President of Consulting Services at Bardess Group, Ltd., a Management Consulting firm specializing in data revitalization, business process design, and information technology for services-related businesses.   He is currently a board member of the Society for Information Management in New Jersey.

He is an experienced management consultant with over 20 years of professional experience assisting Fortune 500 clients in resolving business issues related to the Triangle Relationship between business data, processes and systems functions for services and sales organizations. More specifically, he has directed engagements in services marketing and delivery, business planning, data revitalization, data migration, process design and reengineering among others. He has shared his experience and insights in presentations before numerous senior client and association groups.

Joe DeSiena’s industry exposure includes data networking, telecommunications, manufacturing, pharmaceuticals, financial services, utilities, travel and entertainment among others. He has corporate management experience in major companies such as American Express, Chase, Bristol Meyers-Squibb, Coopers & Lybrand (PWC), Deloitte Touche, and Pan Am.  Joe DeSiena is a graduate of the Stern School of Business at NYU with an MBA in Finance. He received his B.A. in Mathematics and Economics from the State University of New York at Stony Brook graduating Magna Cum Laude with Phi Beta Kappa honors.