A Success Story
Game Changing Visual Analytics Across the Supply Chain for Real-time Strategic Decisions and Customer Satisfaction for a full-service logistics corporation, for-hire carrier, and pioneer in national pallet management programs
Bardess developed a dashboard for internal and external stakeholder access to real-time shipping and logistics data that resulted in considerable efficiencies, overhead cost savings and a differentiated customer experience.
Industries: Supply Chain and Logistics
Technologies: Qlik Sense
Use Cases: Enterprise Architecture, Real-time reporting, Analytics, Platform Adoption, Development & Security
The client’s quarterly business reviews (QBRs) with their executive customers were inadequate as they only provided outdated lookback data and they routinely devolved into tactical, not strategic, sessions. The legacy data system required a lengthy manual effort to create reports which were historic, static, and did not answer their customers’ questions. As a result, customer support was inundated with daily operational questions that their reporting system could not answer. This increased customer service overhead costs and decreased customer satisfaction. They needed a reporting method that revealed present and future actionable needs in real-time and that would permit the client’s business to scale. The client turned to Bardess, their consultative data analytics partner, to re-imagine their reporting solution.
THE BARDESS SOLUTION
Bardess developed a comprehensive solution that revolutionized the way the client served its customers and how the industry did reporting. Using Qlik, Bardess created an automated reporting process accessible through a user-friendly dashboard that both the client and the customer could view on demand. The new reporting system provided both the client and their customers with an ability to drill into detailed shipment and route information on demand. This enabled the customers to collaborate with the client and resolve any operational issues on a timely basis, which alleviated the client’s significant resource overhead. The customers gained transparency from the client that other vendors in the industry did not share, which fostered trust and made way for QBRs that were focused on strategic planning, and customers that wanted to stay.
VALUE & BENEFITS
The client was the first firm in its industry to provide detailed, real-time, on demand insights to their customers, a revolutionary data analytics capability, which differentiated their services in the market. The solution resulted in a 99% time savings, significant overhead cost savings for the customer support team, and enabled the client to scale without adding headcount. Quarterly business reviews were now look-forward sessions, focused on strategic growth and capacity planning. Game changing real-time transparency into the supply chain metrics through the data analytics solution created a collaborative and strategic partnership between the client and the customers, improving the customer experience.
As testimony to the added value of the new system, one of the clients’ largest distributors used the platform to manage its business during a natural disaster. The customer’s network was taken off-line, and they used the Client’s dashboards to manage their logistics, providing an unforeseen business continuity benefit.